Product Description

안녕하세요, 레인컴퍼니입니다.

지난 12월 11~13일에 열린 [THE SQUALL 2015-2016 RAIN’ in SEOUL]에

보내주신 팬 여러분의 성원에 감사 드립니다.

현장에서 판매 완료되었던 상품들에 대한 구매 문의와 더불어 공연종료 후 사후판매에 관련하여 재판매를 요청하는 국, 내외 팬분들의 요청이 너무 많이 들어왔습니다.

레인컴퍼니는 팬여러분들의 성원에 보답하고자 "더 파나스" 사이트를 통해서 전 품목에 대해서 사후 판매를 하기로 결정하였습니다.

(http://www.thefanas.co.kr/)

"더 파나스" 에서 단독 판매하는 [THE SQUALL 2015-2016 RAIN’ in SEOUL] OFFICIAL GOODS는 아래와 같습니다.

굿즈리스트 / GOODS LIST

1. 야광봉 LIGHT STICK 10,000won

2. 슬로건타월 SLOGAN TOWEL 12,000won

3. 보조배터리 SUPPLEMENTARY BATTERY 30,000won

4. 무릎담요 BLANKET 30,000won

5. 노트 NOTE 10,000won

6. 집업후디 ZIP-UP HOODIE 55,000won

7. 텀블러 TUMBLER 25,000won

- 판매기간: 2015년 12월 23일 ~ 12월 31일

- 배송일정: 순차배송

- 결제안내: 신용카드, 실시간 계좌이체, 가상계좌 입금으로 결제 가능하며 해외배송이 가능합니다.

- 상품문의: LIVEWORKS SHOP 1:1 문의 게시판으로 문의 바랍니다. (회원 로그인 필요)

※ 일시적으로 접속자가 몰릴 경우 사이트 접속이 불안정한 현상이 발생 할 수 있습니다.

사이트 접속이 어려울 경우에는 잠시만 기다렸다가 확인을 부탁 드립니다.

콘서트 현장에서 OFFICIAL GOODS 구입의 기회를 놓치신 여러분의 많은 관심과 성원 부탁 드립니다.

감사합니다.

Payment

You can pay for your order directly from paypal.com. You can pay to iknowk@naver.com paypal.

 Founded in 1998, PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.

 PayPal has quickly become a global leader in online payment solutions with 45 million account members worldwide. Available in 38 countries around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal.

 1. How to Use
 After you sign up for a PayPal account, you will need to add a funding source for your payments. For immediate payments, you'll need to add a credit or debit card. You may also use PayPal Buyer Credit if you have been approved. Then, click on the Send Money tab and enter the recipient's email address and the amount of your payment.

 2. Account Verification
 Being Verified means you have added and confirmed a bank account, or have been otherwise Verified by PayPal. And Verification increases the security of the PayPal network. As part of the Verification process, non-U.S. members must confirm an email address, add a credit card, and enter their Expanded Use Number or be otherwise Verified by PayPal. If you are not verified by paypal nextwork, we can ask you "Account Verfication" for any reason.

 3. Address Status
 To qualify for PayPal's Seller Protection Program, payment must be received via PayPal and goods must be shipped to the buyer's Confirmed address. A Confirmed Address is one that has been checked against the credit card billing address maintained by his or her credit card company or verified by PayPal through an alternate method. This verification helps maintain the safety and security of the entire payment network. So please keep your address status on "Verified" when you place an order.

Shipping

• Shipping Method : EMS
• Shipping Area : A Region.
• Shipping Cost : International Shipping Fee
• Shipping Time : 3 - 7 days

• - Shipping Method: EMS
  - International Shipping: All around the globe
  - Estimated Shipping Time: 7-10 business days from the payment.
  Please take into consideration that the products of your order may be unavailable or delayed in manufacturing according to the product’s type. In addition, one day delivery is not available.
  - Shipment: We will send your purchase after your payment for the order is confirmed. If you want to exchange or return the products, you must contact our staff member.
  - Shipping Cost: The cost will be calculated by EMS price policy.
  

Returns and Exchanges

Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Requests for exchange/refund are accepted only if the requests are made within 3 days of the date of receipt via our “exchange/refund board”. The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of our shopping mall and we will make our best effort to process your request as soon as possible.

1. Requirements for exchange/refund request
Please take into consideration that THE FANAS WORLD accepts refund requests only and not exchange requests.
① Eligible for refund:
- Refund requests that are made within 24 hours of order placement and payment (applicable to orders under [Preparing for shipping] status only)
- If your order remains under [Preparing Products] status for 10 days or longer from the date of payment without any notification from our customer service, you can request for cancellation of the applicable product via our exchange/refund board. After you receive your parcel excluding the specific product, please post a refund request on our exchange/refund board.
- Products that are out of stock
- Misdelivered orders
- Defective products
* Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)
* To get your refund, the returned product must include the free gift given to the purchase of the item and keep its original condition.

② Ineligible for refund:
- Refund requests due to the customer’s change of mind (size, color, etc.)
- Refund requests for the entire order which contains out-of-stock products
- Refund requests for shoes, purses, and accessories are not accepted
- Refund requests for damaged or deformed products due to the customer’s responsibility
* Refund requests for products that have no tags or labels
* Wrinkles made during the shipping process or insufficient finishing due to the nature of the mass production cannot be the reason for the defection.

2. Refund Process
① Refund of out-of-stock products
* Single-product order: Please post a refund request on our exchange/refund board.
Order number, product code of the out-of-stock product, and the reason for the request are required (out-of-stock).
*Multiple-product order: Please post a refund request on our exchange/refund board AFTER you receive the rest of your order.
Order number, product codes of the out-of-stock products, and the reason for the request are required (out-of-stock).

② Refund of mis-delivered or defective products
Please post a refund request including pictures of the whole products and detailed pictures of the defective parts on our exchange/refund board.
Our customer service will shortly contact you upon checking on your request.
Order number, product codes of the mis-delivered or defective products, and the reason for the request are required (misdelivered/ defective)

③ If you find any product(s) of your order missing in your parcel
- Please contact our customer services the VERY DAY you receive your parcel.(via telephone or, if unavailable, via our web board)
- Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc.)
In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.

Inquiries